Volunteer Management: Mobilizing All the Resources of the Community

The definitive “textbook” on volunteer management with a thorough examination of every facet of a successful volunteer program, from planning and organizing through measuring effectiveness. It includes:

• 418 pages overall of basic material on every aspect of managing volunteers.
• Data and program examples from more than 15 countries
• Special emphasis on making use of the Internet in recruitment and volunteer management
• A new chapter on "Special Topics in Volunteer Management" covering involvement of pro-bono volunteers, dealing with less-effective volunteers, helping volunteers improve their employability,  and ethical issues in managing volunteers
• 55 pages of samples forms and organizational policies related to volunteers
• Sample forms and worksheets for daily work with volunteers

Volunteer Management is not a book about managing “a program”; instead it focuses on connecting volunteers with an organization and on those unique aspects of working effectively with staff who do not receive monetary compensation.

Volunteer Management is designed to provide the new and the experienced volunteer program manager with both basic knowledge and state-of-the-art information, based on the more than 50 years of experience the authors have acquired in their work with thousands of volunteer programs.