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Responses to:
A Medal for Volunteer Service - How to Measure Success?
Submitted on 29Jan2004 by Udeni Salmon,
Head of Volunteer Support, Leonard Cheshire, UK
At
Leonard Cheshire we are developing an annual volunteer thank you
award ceremony, which will hopefully be sponsored by our corporate
supporters, and which will contain a number of categories: young
volunteer of the year; most innovative volunteering idea; fundraiser
of the year; best volunteer group effort; corporate volunteering
project of the year etc. We feel this type of award best represents
the wide variety of volunteers and activities that add such great
value to our organisation.
Submitted on 14Jan03 by James Montgomery, Canberra ACT
A number of years ago I proposed and designed an ACT
volunteer medal which I submitted to the government of the time for
consideration.
Of course I never recieved a reply so I guess the answer was a resounding
no.
However, having said that, I still believe there exists room for
a Federal volunteer medal to make up for the gap that exists between
organisations eligible for the National Medal (ie SES, Bushfire,
etc), and those that are not (Meals on Wheels, community work,
etc). As such the National medal would not be replaced but the
Volunteer medal would have various clasps denoting service. I also
proposed that the medal be awarded after ten years service rather
than 15 so as not to become confused with 15 years Armed Forces
Service, or Ambulance, etc. As well this would make the National
Medal slightly more important than the volunteer medal whilst still
recognising those who have volunteered their services for a period
of ten years.
Submitted on 19Sept02 by Robert Leigh, United Nations
Volunteers
I am all for recognition to individual volunteers for meritorious
performance. My comments however are prompted by the
notion that volunteering tends to be exclusive in terms of
the profile of the people who participate. There are plenty
of studies of the benefits that accrue to individuals
fortunate enough to have access to volunteer opportunities.
Perhaps there is need to consider people who, for whatever
reason, are faced with obstacles to volunteering, as in other
walks of life. They may include youth, seniors, people with
disabilities, HIV/AIDS victims, and certain ethnic groups.
And of course there are income and education level
considerations. It would be worthwhile considering giving
recognition to organizations which have pro-actively and successfully
broadened their recruitment base.This would surely contribute to sustaining
a healthy volunteer movement.
Submitted on 12Sept02
by Rosanne T. Bennett, PHR, CPC, SCB Technologies, Inc., Ohio, USA
I agree with
rewarding impact rather than length of service. My only problem is
that if you are giving the same type of 'reward' for writing a check
as you are for volunteering. If you are rewarding the volunteer for
'raising' the money, than you have my full support. If you are rewarding
the volunteer for writing a check, then I will take issue with your
concept.
In corporate Human Resources management, length of service is, of course, recognized but impact and performance are applauded....why should it be different in the volunteer world.
Submitted on 11Sept02
by Donna Blessing, Front Desk Coordinator, The Senior Center, Inc.,
Charlottesville, VA-USA
I supervise
25 volunteers at a Senior Center. These 70 year olds and over volunteers
are terrific. I agree that the day to day appreciation means more
to the committed volunteer than the medal, the luncheon, the parade.
I would say to those who propose such an idea; methinks you protest
too much. The majority of volunteers do not volunteer for recognition
as much as they do for self-fulfillment.
Submitted on 10Sept02 by Nancy Merlock, Mgr. Victory Memorial Hospital Volunteer Resources, Waukegan, Illinois Several years ago a volunteer wrote a letter to the editor column regarding his discomfort for having been singled out for special recognition. He spoke of a young working mother who also volunteered with the same organization. His point? He was retired and could give as many hours as he wanted. Were his volunteer efforts more worthy of recognition than that mother who balanced family, home and career and still found some time to volunteer? He wrote she was the more deserving person. That's what makes formal recognition so challenging. What criteria is appropriate? I believe it needs to be determined by each organization based upon observation and feedback from the volunteers themselves. They will set the tone. From my experience with our volunteers, daily "thank yous" goes a long way!
Submitted on 10Sep02 by Willem Tjebbe Oostenbrink, The Netherlands
Recognition and reward volunteering needs to be definitely appreciated
more but this doesn't necessarily mean the focus has to be on formal
recognition only. Governments can improve conditions in order to further
volunteering. The non-profit sector has to promote the values of volunteering.
The phrases however used in the discussion on recognising volunteering
formally, arouses ambiguous feelings. Yes, I am in favour of developing
criteria to measure the results of volunteer work that are impact
and outcome based. And yes, I am afraid that focusing on formal recognition
mainly, will lead to bureaucratic approach of volunteering. It will
lead towards two types of volunteering, i.e. the formally recognised
and the formally non-recognised. And the governments will qualify
those volunteers who had a formal volunteering practise higher than
those who did not. I was taught that there are two types of organisation,
i.e. those run by volunteers, and those run for volunteers. The last
type of organisation has a higher role for professionals and paid
people. I expect that formally recognised volunteering will mainly
lead to benefits for organisations FOR volunteers. I am afraid that
the focus on formal recognition as such will lead to exclusion rather
than appreciation.
Submitted
on 06Sep02 by John Walker, Director of Volunteer Services, Central
Baptist Hospital KY, USA
I am a DVS in a US hospital, and I'm also an officer
in the US Army Reserves. I find it interesting (and encouraging) that
the US Army now has a medal that recognizes the volunteer service
of soldiers. One of the key criteria for submitting a soldier for
this particular medal is that the soldier must have made a demonstrated
commitment to volunteering. The only way to do this is with some measure
of longevity. However, in addition to the quantitative measurement,
the submittor must include some qualitative measures - people served,
dollars raised, etc. I know that soldiers do not serve for either
pay or for the recognition, and this system of recommendation has
its limitations, but I applaud the US Army for recognizing individuals
who consistently put forth the effort to volunteer in their communities
and make a difference.
Submitted
on 06Sep02 by Ian Foster, WBVRA, Wide Bay Volunteer Resource
Association, Queensland, Australia
Whilst agreeing with Rob that length of service is a difficult qualifier,
I don't agree that awarding a medal for helping x number of people
can be of use either. Possible scenario:
Person A could spend a year, or raise $X, for the Blind Society, and
help 1,000 people, whilst person B could raise the same amount in
the same time for the Myasthenic Foundation and help 100 people, simply
because MG (Myasthenia Gravis) affects fewer people. Can we say 'Sorry,
but because the people you helped are fewer simply because of the
rarity of the complaint, you don't qualify?'
Submitted on 06Sep02 with anonymously
Check out the Ontario Service Awards at http://www.gov.on.ca/mczcr/english/citdiv/honours/vsa.htm
Submitted
on 06Sep02 by Arlene Osborn, Outreach Coordinator, Wyoming
Congressional Award, Wyoming
The United States Congress awards medals to youth, ages 14 to 24 for
setting and accomplishing personal goals in four areas, Public Community
Service, Personal Development, Physical Fitness, and Expedition/Exploration.
This noncompetitive program encourages young people to learn to give
back to their communities, develop positive relationships, gain responsibility,
and generally become more well rounded.
The Congressional Award program was started in 1979 by an act of Congress and Bronze, Silver, and Gold Medals are awarded each year. The youth who participate have to work with and advisor to develop their goals, document their activities and hours, and fill out a record book with advisor recommendations. After they have been approved they then receive their awards from their Congressmen and women.
The United Kingdom countries, including Australia, have a similar program, The Duke of Edinburgh Award. The premise behind the program is that we teach our youth to become contributing members of their communities. The Medals are very appreciated, but the real value is in what each person learns about his or herself, the self-esteem that grows, and learning that they are appreciated. Sometimes adults think they deserve a medal for their contributions, but a person who volunteers and enjoys what he or she is doing usually isn't looking for a medal, but they certainly need to feel appreciated and thanked for their contributions!
Submitted
on 06Sep02 by Marian Wilkins, Manager, Volunteer Program, Vancouver,
Canada
VON Canada( Victorian Order of Nurses) wants to celebrate
the Queens Jubilee with a medal award for volunteers throughout Canada.
After great deliberations, we decided on a few long term volunteers
-- 30 years and over -- who had provided extra care to our clients
both within the Meals on Wheels program and for the newer Family Respite
Centre. However, not one volunteer wanted to be singled out. They
felt like a team providing a large service to so many. We listened!
Submitting a recommendation to nominate all 450 volunteers with VON
Canada.
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